Try HypoXcell at home for 30 days.
• If it’s not for you, submit an RMA request in the portal and ship the device back (you cover inbound postage).
• We’ll credit your original payment method within 5 business days of receipt.
• Returned units are inspected, sanitised, and certified for resale—helping us keep e-waste low.
• Covers manufacturing defects in the HypoXcell device and charging dock.
• Collect-and-Return service: we organise pick-up, repair or replace the unit, and ship it back, typical turnaround 5–7 days UK, 7–10 days rest-of-world.
• Warranty does not cover cosmetic damage or misuse (drops, water ingress, unauthorised modifications).
• Each cartridge lot is batch-coded. If a test fails, upload a photo of the error screen and the batch number.
• Confirmed manufacturing faults: we issue a £25 credit toward your next order
• User-handling errors (e.g., insufficient sample): no credit or replacement sent.
• Adds 36 months of hardware protection (same collect-and-return service).
• Administered by our insurance partner; no deductible, unlimited swaps within the term.
• Can be purchased at checkout or within 30 days of device activation.
• Email info@beyondblood.co. • Phone support 09:00-17:00 UK time, Mon-Fri.